Refund Policy

Last Updated: November 04, 2025

Lunai Care subscriptions are processed through Apple App Store, Google Play Store, Paddle.com (for some web purchases), or Stripe (for direct web checkout). Refund policies and processes vary by platform.

Questions? Contact us at [email protected]

Important Note: Lunai Care does not directly process refunds. All refund requests must be submitted through the platform where you made your purchase. We cannot issue refunds directly.

Refund Process by Platform

Apple App Store

If you purchased your Lunai Care subscription through the iOS app:

Visit reportaproblem.apple.com
Sign in with the Apple ID you used for the purchase
Find your Lunai Care transaction
Select "Request a refund" and choose a reason
Submit your request

Review Time: Apple typically reviews refund requests within 48 hours.

Decision: Apple's decision is final. Lunai Care cannot override Apple's refund decisions.

Learn More: Apple's refund policy

Google Play Store

If you purchased your Lunai Care subscription through the Android app:

Within 48 hours of purchase:

Open the Google Play Store app on your device
Tap Menu → Subscriptions
Select Lunai Care
Tap Request a refund

After 48 hours:

Go to Google Play refund request form
Describe the issue and submit your request
Google may contact Lunai Care for additional context

If denied: You can forward Google's denial email to [email protected] and we'll review your case.

Learn More: Google Play refund policy

Paddle.com (Web Purchases)

If you purchased your Lunai Care subscription through our website:

Option 1: Contact Paddle directly

Email: [email protected]
Include your order number and reason for refund

Option 2: Contact Lunai Care support

Email: [email protected]
We'll forward your request to Paddle and assist with the process

Refund Window: Paddle generally honors refund requests within 14 days of purchase.

Review Process: Refund requests are evaluated based on:

Time since purchase
Reason for refund request
Usage of the service
Previous refund history

Stripe (Direct Web Checkout)

If you completed your purchase through the Lunai Care web checkout powered by Stripe:

Locate your Stripe receipt email from [email protected] or [email protected]
Email [email protected] with your receipt ID (starts with pi_ or ch_) and the reason for your refund request
Our team will review your request and submit the refund through Stripe

Refund Window: Stripe refunds are generally accepted within 14 days of purchase, provided the plan has not been extensively used.

Status Updates: You'll receive a confirmation email from Stripe once the refund is issued. Depending on your bank, it may take a few extra days for the funds to settle.

Cancelling Your Subscription

Important: Cancelling your subscription prevents future charges but does not automatically generate a refund for the current billing period.

How to Cancel

Apple App Store:

Go to Settings → [Your Name] → Subscriptions
Select Lunai Care
Tap "Cancel Subscription"

Google Play Store:

Open Google Play Store app
Tap Menu → Subscriptions
Select Lunai Care
Tap "Cancel Subscription"

Paddle.com (Web):

Log into your Lunai Care account
Go to Account Settings → Subscription
Click "Cancel Subscription"

Stripe (Direct Checkout):

Use the "Manage subscription" link in your Stripe receipt email or log into your Lunai Care account billing portal
Select Lunai Care and choose "Cancel Subscription"
If you cannot access the portal, email [email protected] with your Stripe receipt ID for assistance

After cancellation, you can continue using Lunai Care until the end of your current billing period.

Refund Eligibility

Refunds are typically granted in cases such as:

Technical issues preventing use of the service
Accidental duplicate purchases
Unauthorized charges
Service did not meet reasonable expectations

Refunds may be denied for:

Excessive refund requests (abuse of refund policy)
Requests made long after purchase
Promotional or discounted subscriptions
Subscriptions with extensive usage

Free Trials

If your subscription includes a free trial period:

You can cancel anytime during the trial without being charged
If you don't cancel before the trial ends, you'll be charged for the subscription
Cancel at least 24 hours before trial expiration to avoid charges

Processing Time

Once a refund is approved:

Apple: Refunds typically appear within 48 hours to your original payment method
Google: Refunds may take 3-5 business days to process
Paddle: Refunds are processed within 5-10 business days
Stripe: Refunds appear within 5-10 business days depending on your bank

The time it takes for funds to appear in your account depends on your bank or card provider.

Questions or Issues?

If you're experiencing issues with Lunai Care or have questions about refunds:

Contact Lunai Care Support:

Email: [email protected]

We typically respond within 24-48 hours.

Please include:

Your email address associated with your account
Platform where you made the purchase (Apple, Google, Paddle, or Stripe)
Order number or transaction ID (if available)
Detailed description of your issue or reason for refund

Fair Use Policy

Lunai Care reserves the right to:

Monitor refund request patterns to prevent abuse
Limit refunds for users with excessive refund history
Suspend accounts that repeatedly request refunds after extended usage

We strive to be fair and reasonable while preventing fraud and abuse of our refund policy.

Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be reflected in the "Last Updated" date at the top of this page. Continued use of Lunai Care after changes constitutes acceptance of the updated policy.

We want you to be happy with Lunai Care. If you have any concerns, please reach out to us before requesting a refund - we're here to help!